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Pay Per Move In
I’d like a copy of my Apartment List contract. Who can I reach out to?

Please reach out to our Account Management team with your community and property management company name at...

Please reach out to our Account Management team with your community and property management company name at am@apartmentlist.com

Listing Edits
I’d like to make edits to photos, listing content or amenities. How do I request my login information?

Since we are able to integrate directly with the systems you use everyday, we do not host a client facing login at this time. We would, however, love to help...

Since we are able to integrate directly with the systems you use everyday, we do not host a client facing login at this time. We would, however, love to help make your listing as great as it can be! Please reach out to your internal Marketing team or our Account Management team with your community and property management company name at am@apartmentlist.com

Listing Features
I’ve received leads with amenity preferences or price ranges that vary from what my building offers. Are these actual prospects?

They are! We share categories with our renters to help them throughout their search! This gives renters the opportunity to flex on the amenities they’d prefer...

They are! We share categories with our renters to help them throughout their search! This gives renters the opportunity to flex on the amenities they’d prefer, the amount they’d like to spend, etc. We send over their wishlist to help your team discuss the best options available at your community to help them find the perfect fit!

Pay Per Move In
How does Apartment List know when to bill for a move-in?

We’ve worked with your IT and Marketing teams during onboarding to complete the setup of automated move in reporting that allows us to determine when...

We’ve worked with your IT and Marketing teams during onboarding to complete the setup of automated move in reporting that allows us to determine when an Apartment List lead has turned into a move-in at your community!

Listing Edits
My pricing is wrong. How can I update my listing?

Since we are able to integrate directly with the systems you use everyday, most of our listings are setup with automated pricing and availability data daily. If...

Since we are able to integrate directly with the systems you use everyday, most of our listings are setup with automated pricing and availability data daily. If you are unsure of how to make edits in your operating system or are not sure if Apartment List is connected, please reach out to our Account Management team with your community and property management company name at am@apartmentlist.com

If you are not currently utilizing an operating system to house your pricing & availability, please reach out to our team directly for more information in regards to what we are displaying on your listing.

Listing Features
We receive leads from renters requesting a tour. Are renters able to schedule tours on Apartment List?

Renters that are interested in taking a look at your community in person are able to request the option to visit directly through our site. The lead we send to...

Renters that are interested in taking a look at your community in person are able to request the option to visit directly through our site. The lead we send to your teams will show the dates and times the renter is interested in stopping by alongside their contact information for follow-up.

Pay Per Move In
Who do I reach out to with questions regarding an invoice for a move-in at my community?

We have a full team of A-Listers on our Accounts Receivable team prepared to address your questions regarding invoicing. You may reach out to them...

We have a full team of A-Listers on our Accounts Receivable team prepared to address your questions regarding invoicing. You may reach out to them directly with the name of your community and property management company at ar@apartmentlist.com

Listing Edits
I’d like to update/make changes to my listing. How can I do this?

Many of our listings are setup to retrieve listing photos and details from data syndication feeds that are shared with various internet listings sites, including...

Many of our listings are setup to retrieve listing photos and details from data syndication feeds that are shared with various internet listings sites, including property websites. Any edits made in your data feed will update your listing on Apartment List within 24 hours.

If you are not using a data feed, fear not! We are here to help! Please send all listing edit requests to our Data Team at listingfeedback@apartmentlist.com